Fortnite Customer Support
- Do you need help with Fortnite or your Epic Games account? Our support center contains answers to our most frequently asked questions.
- Call the Fortinet Support Center at +1 408-542-7780.
Need help with a game payment or other game-related issue? Xsolla provides a detailed and searchable FAQ, plus multiple contact options for gamer support.
Today’s update for the popular Fortnite video game is set to be an exciting one for players on all of its supported platforms as it adds a variety of seasonal items and activities to be enjoyed over the Christmas season in addition to some gameplay enhancements for both PC and new gen console owners.
After this update rolls out over the next few hours, those playing on Microsoft’s newly launched Xbox Series X and Xbox Series S consoles will be able to play Fortnite in 120 frames-per-second (FPS) if they so choose. Both consoles already supported 60 FPS so this will be yet another gameplay option for fans to experiment with.
It is worth noting that while the 60 FPS mode plays in 4K resolution on the Xbox Series X, playing in 120 FPS will bring the visuals down to 1440p. Both 60 and 120 FPS modes on the cheaper Xbox Series S console are locked at 1080p resolution.
On the other end of the technology spectrum, those playing Fortnite on a Windows PC with older or slower hardware can now try out a new performance mode via the game’s settings which will prioritise gameplay and speed over visuals.
December has been a big month for Fortnite. This month saw the end of the Marvel-themed Chapter 2 Season 4, the first ever Fortnite Crew monthly subscription, the addition of The Mandalorian’s Din Djin and Grogu with the launch of Season 5, and the arrival of Master Chief from the Xbox Halo video game franchise.
Are you a Fortnite fan? Let us know what’s excited you the most this month in the comments below and then follow us on Pinterest and Twitter for more gaming news.
Share This Post:
Fortnite Support Center
IMPORTANT WARNING REGARDING GLOBAL BANS
If you are globally banned, please include your exact (!) global ban ID and the name of the game in your ban appeal. The ID is shown in your global ban message (“Global Ban #ID”). If no global ban IDs are shown in your game, please provide your game account identifier (e.g. SteamID). Without this information we won’t be able to process your appeal. Make sure that you send your appeal to appeals[at]battleye.com only, otherwise it won’t be processed. Note that sending the same appeal multiple times or to other addresses will not accelerate the reviewing process in any way.
Please also note the following before sending in your appeal:
- No one is banned for using non-hack programs (like Fraps, overlays, etc.), picking up or using hacked in-game items, weapons or vehicles, being on a server at the same time as a cheater, or other passive non-cheating activity.
- It doesn’t matter if you only cheated on your own private server. Cheating on all BE-enabled servers is strictly forbidden.
- It’s your own responsibility to ensure that no one else has access to your cd-key or account. We cannot lift your ban if you were banned as a result of cd-key/account theft.
- No details about your ban (including evidence) will be revealed. Hackers would love to have access to this information and therefore we cannot disclose that.
- If you cheated you will have to live with the consequences. Global bans are permanent and no exceptions will be made.
- No support can be given on how to buy a new game or change your cd-key.
If you have problems or questions regarding BattlEye, please first check our FAQ section HERE. Most issues can quickly be solved by following the instructions posted there. If that doesn’t help or you want to support BattlEye by sending in cheat/hack programs, website links or other useful information, just send an email to:
support[at]battleye.com or use the contact form provided here: CONTACT
Please supply as many details as possible (e.g. when having problems, give information about your computer). That way your email can be answered and your issue be resolved much faster.
Fortnite Customer Support Email
Note that we don’t provide support on game-related things, such as problems with running the game, feature/bugfix requests or even patch release dates. Please refer to the customer support of that specific game regarding these things.